Retail/Hospitality Training - RHT
Apply Online for Retail Training!
Apply Online for Hospitality Training!
Our Retail/Hospitality Training will help you start a rewarding career.
This training will:
Expand your ability to find and retain work.
Help you market yourself to employers.
Provide the training required for today’s retail and hospitality employment.
Provide a Retail, Accommodation, or Food Services work internship.
Help you find full time Retail/Hospitality employment.
Provide ongoing employment support and counseling for six (6) months after you graduate.
RHT prepares Albertans for Retail, Accommodation, or Food Services employment. If you:
Have to upgrade your education credentials (to high school equivalent) and/or training to meet the demands of Retail/Hospitality employment.
Want to learn new career skills.
Want to work in Retail, Accommodation, or Food Services.
Have job search and/or job retention difficulties.
…then Lokken’s Retail/Hospitality Training is the right program for you.
Program Overview
RHT is a twenty (20) week training program that includes:
AU - Academic Upgrading: 180 Hours*
General Education Diploma Exam preparation
GED-01a Language Arts
GED-01b Writing Skills
GED-02 Interpreting Literature and the Arts
GED-03 Social Studies
GED-04 Science
GED-05 Mathematics
CPM - Career Path Management: 50 Hours
CPM-01 Money and Budgeting
CPM-02 Group Dynamics
CPM-03 Occupational Health & Wellness / Addictions
CPM-04 Conflict Resolution
CPM-05 Communications
CPM-06 Intrapersonal Management
CPM-07 Interpersonal Management
CPM-08 Managing Change
CPM-09 Risk Management
CPM-10 Anger Management
CPM-11 Stress Management
CPM-12 Time Management
CD - Career Development: 90 Hours
CD-05: Introduction to Career Planning
CD-06: Résumé
CD-07: Cover Letter
CD-08: Work Search Techniques
CD-09: What Employers Want
CD-10: Interviewing Skills
JR - Job Retention: 34.5 Hours
Job Retention develops the skills needed to maintain employment and take advantage of opportunities for career advancement that arise from employment. After completing JR, you will to:
- demonstrate the ability to meet employers’ expectations
- make positive changes in employment
- contributing to a positive workplace
- meet your expectations as an employee
- describe your rights and responsibilities in the Alberta workplace
HT - Hospitality Training or: RT - Retail Training 60 Hours
HT-01 Hospitality Communications OR RT-01 Retail Communications HT-02 Elements of Service RT-02 Elements of Service HT-03 Service Methodology RT-03 Service Methodology HT-04 Social Elements of Service RT-04 Social Elements of Service HT-05 Billing RT-05 Sales
CS - Customer Service: 6 hours
Customer Service training defines customers traditionally as consumers of business products and services as well as non-traditionally as supervisors, colleagues, and coworkers within an organization. Customer Service is premised on the assumptions that:
- Everyone in a business should view themselves as customer service ambassadors for their business.
- Successful repeat sales are the outcome of well-delivered customer service.
IW - Integrated Work Internship: 200 Hours**
IW-01 Week 1
IW-02 Week 2
IW-03 Week 3
IW-04 Week 4
IW-05 Week 5
FW - Follow Up
FW-01 Three (3) months after graduation
FW-02 Six (6) months after graduation
* Hours for all courses are estimated and may vary depending on your learning style and progress. ** Hours are approximate and dependant on individual progress and/or placement employers’ needs.
After you graduate, you will have relevant work experience and Retail, Accommodation, or Food Services connections to help start your new career.
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Apply Online for Retail Training!
Apply Online for Hospitality Training! Or Register for an info session by email in: (Financial assistance may be available for those who qualify)
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