Certified Retail Personnel - CRP
Apply Online for Certified Retail Personnel!
Our Retail program will help you start a rewarding career.
This program will:
Expand your ability to find and retain work.
Help you market yourself to employers.
Provide the training required for today's retail employment.
Provide a Retail work internship.
Help you find full time Retail employment.
Provide ongoing employment support and counseling for six (6) months after you graduate.
CRP prepares Albertans for Retail employment. If you:
Have to upgrade your education credentials (to high school equivalent) and/or training to meet the demands of Retail employment.
Want to learn new career skills.
Want to work in Retail.
Have job search and/or job retention difficulties.
…then Lokken's Certified Retail Personnel is the right program for you.
Program Overview
CRP is a twenty (20) week training program that includes:
AU - Academic Upgrading: 180 Hours*
General Education Diploma Exam preparation
GED-01a Language Arts
GED-01b Writing Skills
GED-02 Interpreting Literature and the Arts
GED-03 Social Studies
GED-04 Science
GED-05 Mathematics
CPM - Career Path Management: 50 Hours
CPM-01 Money and Budgeting
CPM-02 Group Dynamics
CPM-03 Occupational Health & Wellness / Addictions
CPM-04 Conflict Resolution
CPM-05 Communications
CPM-06 Intrapersonal Management
CPM-07 Interpersonal Management
CPM-08 Managing Change
CPM-09 Risk Management
CPM-10 Anger Management
CPM-11 Stress Management
CPM-12 Time Management
CD - Career Development: 90 Hours
CD-05: Introduction to Career Planning
CD-06: Resumé
CD-07: Cover Letter
CD-08: Work Search Techniques
CD-09: What Employers Want
CD-10: Interviewing Skills
JR - Job Retention: 34.5 Hours
Job Retention develops the skills needed to maintain employment and take advantage of opportunities for career advancement that arise from employment. After completing JR, you will to:
- demonstrate the ability to meet employers' expectations
- make positive changes in employment
- contributing to a positive workplace
- meet your expectations as an employee
- describe your rights and responsibilities in the Alberta workplace
CT - Basic Computer Skills: 30 Hours
CT-01 Computer Basics
CT-02 Web Browsers
CT-03 Documents
CT-04 Spreadsheets
CT-05 E-mail
RT - Retail Training: 60 Hours
RT-01 Retail Professionalism
RT-02 Customer Service and Sales
RT-03 Inventory
RT-04 Store Appearance
RT-05 Security and Safety
RT-06 Retail Communications
CS - Customer Service: 6 hours
Customer Service training defines customers traditionally as consumers of business products and services as well as non-traditionally as supervisors, colleagues, and coworkers within an organization. Customer Service is premised on the assumptions that:
- Everyone in a business should view themselves as customer service ambassadors for their business.
- Successful repeat sales are the outcome of well-delivered customer service.
IW - Integrated Work Internship: 200 Hours**
IW-01 Week 1
IW-02 Week 2
IW-03 Week 3
IW-04 Week 4
IW-05 Week 5
FW - Follow Up
FW-01 Three (3) months after graduation
FW-02 Six (6) months after graduation
* Hours for all courses are estimated and may vary depending on your learning style and progress. ** Hours are approximate and dependant on individual progress and/or placement employers’ needs.
After you graduate, you will have relevant work experience and Retail connections to help start your new career.
Apply Online for Certified Retail Personnel!
Or Register for an info session by e-mail in: (Financial assistance may be available for those who qualify)
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