Certified Hospitality Program - CHP
Apply Online for Certified Hospitality Personnel!
Our Certified Hospitality Personnel program will help you start a rewarding career.
This program will:
Expand your ability to find and retain work.
Help you market yourself to employers.
Provide the training required for today's hospitality employment.
Provide an Accommodation, or Food Services work internship.
Help you find full time Hospitality employment.
Provide ongoing employment support and counseling for six (6) months after you graduate.
CHP prepares Albertans for Accommodation, or Food Services employment. If you:
Have to upgrade your education credentials (to high school equivalent) and/or training to meet the demands of Hospitality employment.
Want to learn new career skills.
Want to work in Accommodation, or Food Services.
Have job search and/or job retention difficulties
…then Lokken's Certified Hospitality Personnel program is the right program for you.
Program Overview
CHP is a twenty (20) week training program that includes:
AU - Academic Upgrading: 180 Hours*
General Education Diploma Exam preparation
GED-01a Language Arts
GED-01b Writing Skills
GED-02 Interpreting Literature and the Arts
GED-03 Social Studies
GED-04 Science
GED-05 Mathematics
CPM - Career Path Management: 50 Hours
CPM-01 Money and Budgeting
CPM-02 Group Dynamics
CPM-03 Occupational Health & Wellness / Addictions
CPM-04 Conflict Resolution
CPM-05 Communications
CPM-06 Intrapersonal Management
CPM-07 Interpersonal Management
CPM-08 Managing Change
CPM-09 Risk Management
CPM-10 Anger Management
CPM-11 Stress Management
CPM-12 Time Management
CD - Career Development: 90 Hours
CD-05: Introduction to Career Planning
CD-06: Resumé
CD-07: Cover Letter
CD-08: Work Search Techniques
CD-09: What Employers Want
CD-10: Interviewing Skills
JR - Job Retention: 34.5 Hours
Job Retention develops the skills needed to maintain employment and take advantage of opportunities for career advancement that arise from employment. After completing JR, you will to:
- demonstrate the ability to meet employers' expectations
- make positive changes in employment
- contributing to a positive workplace
- meet your expectations as an employee
- describe your rights and responsibilities in the Alberta workplace
HT - Hospitality Training 60 Hours
HT-01 Hospitality Communications
HT-02 Elements of Service
HT-03 Service Methodology
HT-04 Social Elements of Service
HT-05 Billing
CS - Customer Service: 6 hours
Customer Service training defines customers traditionally as consumers of business products and services as well as non-traditionally as supervisors, colleagues and coworkers within an organization. Customer Service is premised on the assumptions that:- Everyone in a business should view themselves as customer service ambassadors for their business.
- Successful repeat sales are the outcome of well-delivered customer service.
CT - Basic Computer Skills: 30 Hours
CT-01 Computer Basics
CT-02 Web Browsers
CT-03 Documents
CT-04 Spreadsheets
CT-05 E-mail
IW - Integrated Work Internship: 200 Hours**
IW-01 Week 1
IW-02 Week 2
IW-03 Week 3
IW-04 Week 4
IW-05 Week 5
FW - Follow Up
FW-01 Three (3) months after graduation
FW-02 Six (6) months after graduation
* Hours for all courses are estimated and may vary depending on your learning style and progress. ** Hours are approximate and dependant on individual progress and/or placement employers’ needs.
After you graduate, you will have relevant work experience and Accommodation, or Food Services connections to help start your new career.
Apply Online for Certified Hospitality Personnel!
Or Register for an info session by e-mail in: (Financial assistance may be available for those who qualify)
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